These Terms & Conditions apply to your use of moodgoing.com, enquiries submitted to MoodGoing and travel services booked with us. A person making a booking confirms that they are authorized to accept these terms for every traveller included in that booking.
1. Our services
MoodGoing designs and coordinates private travel in China. Services may include itinerary design, accommodation, transport, guiding, admissions, dining, activities and other arrangements identified in your proposal. We work with independent hotels, guides, drivers, transport operators, venues and other suppliers to deliver many elements of a journey.
2. Orders, proposals and booking confirmation
Payment for a published day tour submits an order for the selected tour, date and party size. An enquiry or proposal does not create a confirmed booking. In every case, a booking is confirmed only when MoodGoing verifies availability and issues written confirmation after receiving the required payment and traveller information. If a paid published day tour is unavailable on the selected date, we will offer a suitable alternative date or a full refund. Please check all names, dates, destinations and inclusions as soon as you receive confirmation.
3. Pricing and payment
Published day-tour prices are calculated in USD under the party-size rules shown on the relevant product page, and the exact party total is displayed before checkout. Tailor-made journeys and modified services are priced in a written proposal that states the currency, payment schedule, inclusions, exclusions and validity period. PayPal may be used for either a published day-tour order or an accepted proposal. Payment alone does not confirm travel until MoodGoing issues written booking confirmation. Unless stated otherwise, international flights, visas, insurance and personal expenses are not included. Bank, card or currency-conversion charges imposed by your provider are your responsibility.
4. Changes requested by you
Tell us promptly if you wish to change names, dates, party size, route or services. We will try to help, but changes depend on supplier availability and may involve price differences, change fees or non-recoverable costs. A material change is confirmed only when accepted by us in writing.
5. Cancellations and refunds
Your proposal or booking confirmation may contain a journey-specific cancellation schedule. Those specific terms take priority for that booking. Otherwise, our Refund Policy applies and forms part of these terms. Cancellation requests must be sent to vip@moodgoing.com.
6. Changes by MoodGoing or a supplier
Travel arrangements can be affected by weather, transport schedules, venue access, local rules and supplier operations. We may make a reasonable change where needed for safety, practicality or quality. If a significant confirmed service cannot be provided, we will offer a suitable alternative, credit or refund for the affected service as appropriate to the circumstances and recoverable supplier amounts.
7. Traveller responsibilities
You are responsible for valid passports, visas, permits, health documents and compliance with entry, transit and local requirements. You must provide accurate traveller information by the requested deadlines. We strongly recommend comprehensive travel insurance. Tell us before booking about mobility, medical, dietary or other requirements that may affect safe delivery; we will confirm what can reasonably be accommodated.
8. Safety and conduct
Travellers must follow reasonable safety instructions and respect local law, people, culture, property and the rights of other guests. We may withdraw a service where a traveller’s conduct creates a safety risk, seriously disrupts delivery or is unlawful. Costs arising from such conduct are the traveller’s responsibility.
10. Liability
We exercise reasonable care in selecting and coordinating services. To the extent permitted by law, MoodGoing is not liable for indirect or consequential loss, loss caused by traveller information or conduct, or the independent acts of suppliers outside our reasonable control. Where liability may lawfully be limited, our aggregate liability relating to a booking will not exceed the amount paid to MoodGoing for the affected service. Nothing in these terms excludes liability that cannot legally be excluded.
11. Website and intellectual property
Website content is provided for general information and may be updated without notice. MoodGoing’s names, logos, text, design and original content may not be copied, republished or commercially used without written permission. Third-party names and materials remain the property of their owners.
12. Privacy
We handle personal information as described in our Privacy Policy. You confirm that you are authorized to provide information about other travellers in your party and have told them how it will be used.
13. Concerns and applicable terms
Raise a problem as soon as possible so we have a reasonable opportunity to help during the journey. If it is not resolved, email us with the booking reference and relevant detail. Any governing-law or dispute provision stated in your accepted booking confirmation will apply; otherwise, mandatory consumer protections available to you remain unaffected.
14. Contact
Questions about these terms may be sent to vip@moodgoing.com.